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Kentucky Boone County

Unemployment Office
Boone County, Kentucky

The Kentucky Career Center in Florence is the primary unemployment resource office for all of Boone County — covering Florence, Erlanger, Union, Walton, Hebron, and Burlington. Claims are filed online or by phone; the office provides in-person support, computer access, and appeal guidance.

Primary Office

Kentucky Career Center — Florence

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Address
7617 Burlington Pike
Florence, KY 41042
Get Directions →
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Phone
(859) 727-5060
Call for UI appeals or to schedule an appointment
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Office Hours
Monday8:00 AM – 4:30 PM
Tuesday8:00 AM – 4:30 PM
Wednesday8:00 AM – 4:30 PM
Thursday8:00 AM – 4:30 PM
Friday8:00 AM – 4:30 PM
SaturdayClosed
SundayClosed
Closed all Kentucky state holidays. Call ahead around holiday weeks.
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Walk-In Policy
Walk-ins accepted for computer access and general UI questions
UI appeal hearings require a scheduled appointment — call ahead.
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Parking
Free parking available in the office lot off Burlington Pike

What You Can Do at This Office

  • Use computers to file your unemployment claim online
  • Get help navigating the Kentucky UI portal (uiclaims.des.ky.gov)
  • Ask questions about your claim status or weekly certification
  • Get guidance on filing an appeal (scheduled appointment)
  • Search for jobs using the KCC job board
  • Access résumé writing assistance and job placement services
  • Attend employer rapid response sessions (for mass layoffs)
  • Connect with skills training and reemployment programs

What This Office Cannot Do

  • ✗ File your UI claim in person — must be online or phone
  • ✗ Issue UI payments or release held payments
  • ✗ Conduct formal appeal hearings (handled by OUIA centrally)
  • ✗ Override UI eligibility determinations
Boone County Specifics

What's Different About Filing in Boone County

Major Boone County Employers (Frequent Layoffs)

Boone County is home to Cincinnati/Northern Kentucky International Airport (CVG) and a concentration of logistics, distribution, and manufacturing employers. UI claim volumes spike after:

  • Amazon fulfillment center (Hebron) seasonal workforce reductions
  • DHL, UPS, FedEx volume-based seasonal layoffs tied to CVG hub
  • Manufacturing facility shutdowns along the I-75/I-71 corridor
  • Hospitality sector (hotel, restaurant) slow-season reductions

If you were part of a mass layoff (20+ employees), your employer is required to notify the KCC. Rapid response services may already be scheduled at your workplace.

Boone County Filing Tips

  • File Sunday night for fastest processing — Kentucky's weekly certification cycle runs Sunday through Saturday. Filing early Sunday locks in your week.
  • CVG-area workers: If you worked for an airline or airport contractor, verify your employer classification — some aviation jobs have unique UI eligibility rules.
  • Interstate workers: If you drove to Cincinnati for work, file with Ohio — not Kentucky, even though you live in Boone County.
  • Seasonal logistics workers: Prior seasonal employment at the same employer counts toward your base period wages — include all prior seasons when listing work history.
  • Nearest office is Florence — the Covington/Kenton County office is also accessible for Erlanger or I-75-corridor residents (15–20 min drive).

Boone County Cities Served by the Florence KCC Office

Florence
Erlanger
Union
Hebron
Burlington
Walton
Elsmere
Edgewood (border)
Independence (border)
Verona
Morning View
Constance

Residents of Edgewood and Independence near the Kenton County border may find the Covington KCC closer. Both offices serve either county.

Boone County FAQ

Frequently Asked Questions — Boone County

Yes — seasonal layoffs typically qualify as separation through no fault of your own, which is the key Kentucky requirement. File immediately after your last day. If Amazon challenges your claim, appeal — seasonal workers routinely win. Make sure to list all pay periods including peak-season overtime when filing, as this increases your weekly benefit amount.

File with Ohio. UI benefits follow where you worked, not where you live. If you physically performed your job in Ohio, file at unemployment.ohio.gov. Ohio's benefit calculation and rules apply — including Ohio's higher maximum weekly benefit ($727 vs. Kentucky's $618) and no waiting week.

Take Exit 180 (Florence/Burlington Pike) from I-75. Head north on Burlington Pike — the office at 7617 Burlington Pike is approximately 1 mile from the interstate on the right side. Free parking is available in the front lot. Do not confuse Burlington Pike with Burlington itself (which is in the opposite direction).

The Florence KCC can help you understand the appeal process and assist you in preparing your appeal, but formal appeal hearings are conducted by the Kentucky Office of Unemployment Insurance Appeals (OUIA) — not at local KCC offices. Your appeal hearing will be by phone or written submission. Call the Florence office at (859) 727-5060 for guidance on what to include in your appeal.

More NKY County Guides

Nearby County Offices

Kenton County KY Covington KCC — 15 min from Florence Campbell County KY Newport KCC — serves Alexandria, Cold Spring Hamilton County OH OhioMeansJobs Cincinnati — Ohio-side workers ← All Offices & Full Guide Kentucky vs. Ohio comparison, calculator, FAQ